Customer Success Associate

Beyonk • Austin, TX

140d • $50,000 - $55,000 • Remote

About The Position

Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue. Our technology makes it simple for customers to book directly through our partners’ websites while giving operators the tools, integrations, and automation they need to manage and scale their business. Through our marketing services, we help leading destinations - from family attractions to major farm experiences - reach millions of new visitors every year. We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment. It’s an exciting time to join Beyonk Group, grow with us, and shape the future of how the world experiences the world.

You'll own relationships with a portfolio of SMB customers - farm attractions, activity providers, family experiences - who use Beyonk's software to run their business. These are hands-on business owners, not technical teams. Your job is to make sure they get value from the platform, stay with us, and grow with us.
This is a commercial role. You'll handle onboarding, retention, renewals, and upsell. You'll also spend time on customer support, especially early on, because understanding the product and the customer deeply is how you'll be effective in this role.
You'll be fully remote, so you need to be someone who manages their own time well, knows when to escalate, and doesn't need someone looking over their shoulder.

Requirements

• Have 1-3 years in a customer-facing role, ideally in SaaS, bookings, payments, or a tech platform serving small businesses
• Have worked directly with business owners or operators, not just technical teams
• Have some experience with CRM tools and managing your own workload
• Come from attractions, hospitality, events, tourism, or leisure - or have served those industries via software
• Are commercially curious: you notice upsell opportunities and aren't afraid to have that conversation
• Communicate clearly in writing and on calls, and stay calm when things go wrong
• Are based in Austin. Whilst this is currently a remote role, we are looking to build a base in Austin, and it would be great if you were a part of that.
• This could be your first proper AM role- we're open to that. What matters is that you've got the instincts, you're on an upward curve, and you're excited about growing into full commercial ownership.

Responsibilities

• Own a portfolio of customers post-sale as their main point of contact
• Lead onboarding and help customers get set up for success early
• Run proactive check-ins, especially ahead of peak trading periods
• Manage renewals and spot upsell opportunities
• Handle support tickets and troubleshoot issues - this is part of the job, not a distraction from it
• Feed customer insight back into the wider team

Benefits

• We work partly remotely and partly from our London office
• High energy, high ambition, and high fun
• Freedom, trust, and support to make things happen
• Autonomy and breadth
• Enjoy figuring things out, wearing different hats, and building things that last
• Smart, kind people who care deeply about doing great work together and celebrating the wins
• Equal opportunity employer. We welcome every background and perspective, knowing that our differences make us stronger, more creative, and better at what we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed