Customer Success Associate, US DOD (Army)

Dataminr•Arlington, VA

40d•Remote

About The Position

Dataminr is seeking a self-motivated and self-directed Customer Success Associate with a passion for building and maintaining customer relationships. This role involves fully understanding customer needs, advocating on their behalf, and ensuring they achieve their strategic objectives by leveraging Dataminr's First Alert product. The ideal candidate will be knowledgeable about major trends and events impacting US national security, publicly available information, and big data, and can translate this into actionable insights for customers. The Customer Success Associate will drive First Alert product adoption, renewal, and usage, and develop strategies to foster account growth. This role is ideal for someone excited to combine interests in technology, government, national security, and customer success to transform how customers adopt and use First Alert. The role can be US remote-based, with a focus on supporting the US Army. Dataminr is at the forefront of AI innovation, working with revolutionary products that uncover critical events worldwide as they unfold, including advancements in Regenerative AI (ReGenAI), Agentic AI (Intel Agents), and Multimodal AI.

Requirements

Bachelor's degree or equivalent relevant experience in a related field.
3-5 years of customer success/account management experience.
Specific experience supporting the public sector, including but not limited to Federal Civilian agencies.
Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management.
Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation.
High level of accountability and the ability to execute independently on multiple and competing projects and deadlines.

Responsibilities

Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio.
Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives.
Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans / regular check-ins.
Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality.
Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams.
Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth.