Customer Success Application Engineer

Litmus • Toronto, ON

9d

About The Position

The Application Engineer is a key technical role within the Litmus Customer Success team and is responsible for ensuring successful configuration, deployment, and value realization of Litmus Edge and Litmus Edge Manager for customers across the North and South America region. The Application Engineer will work with prospective and existing customers during proof-of-concept projects and production implementations, validating requirements, developing best-practice configurations, and delivering technical outcomes that demonstrate measurable business value. The Application Engineer will also partner closely with Sales Engineers, Account Managers, Product Management, Development, and the Litmus Support Desk to support pre-sales transitions, customer expansion, product feedback, and Level 2 technical support.

Requirements

• Hands-on experience implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment
• Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments
• Experience with product configuration, technical troubleshooting, and customer-facing implementation or support activities
• Working knowledge of scripting or coding using Python, JavaScript, or similar languages
• Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP
• Excellent communication skills with the ability to work directly with customers, internal technical teams, sales teams, and partners
• Self-starter with the ability to work independently as well as collaboratively in a fast-paced, changing environment

Nice To Haves

• Experience with Litmus products, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases
• Exposure to pre-sales support, solution demonstrations, technical proposal review, RFI/RFP participation, or customer expansion activities
• Experience supporting partners, value-added resellers, webinars, customer focus groups, or user-group events
• Ability to translate field observations into clear product feedback, enhancement requests, and best-practice documentation
• Enjoys solving complex technical problems, learning new technologies, and helping customers realize measurable business value

Responsibilities

• Validate customer requirements for proof of concept and production implementations of Litmus products
• Configure Litmus products during proof of concepts, customer pilots, and production deployments
• Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully
• Develop innovative solution approaches that help customers maximize value from Litmus products
• Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation
• Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution
• Participate in on-call rotation for customers requiring 24x7 support coverage
• Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth pre-sales to implementation handovers
• Provide field feedback to Product Management and Development on customer requirements, market gaps, bugs, and product enhancement opportunities
• Support webinars, customer meetings, partner enablement, value-added reseller discussions, and customer user group activities as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed