Customer Success AI Architect

Saviynt

About The Position

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the worldâ€™s leading brands, Fortune 500 companies and government institutions. This role operates at the center of the Customer Office, Enterprise Systems, Data, and Organizational Change. You will lead the architecture and evolution of Gainsight and related GTM platforms, building scalable processes, strong data foundations, intelligent automation, and measurable business impact. This position reports to the Director of Business Systems Operations. We're seeking a highly technical, innovative, and forward-thinking CS AI Architect to lead the design and deployment of AI-driven capabilities across our CS tech stack. This is an individual contributor role responsible for embedding AI directly into Customer success workflows to enable smarter decision-making, automate manual processes, and improve execution across Customer Office teams. You'll act as both a builder and operator, translating a deep understanding of CS workflows into practical AI systems.

Requirements

5-8 years of progressively responsible experience across RevOps, GTM systems, software engineering, or technical roles in B2B SaaS
Strong hands-on experience with AI/ML, LLMs, and automation frameworks
Deep experience with Salesforce and modern GTM tech stacks
Strong technical skills (e.g., Python, APIs, integrations, data workflows)
Proven ability to design and deploy AI-driven solutions in business environments
Strong understanding of Customer Success processes and revenue operations
Ability to translate business problems into scalable technical solutions
Experience working cross-functionally with business and technical stakeholders
Highly autonomous, self-directed, and comfortable operating as a senior individual contributor
Curiosity and passion for applying AI to real-world business problems

Responsibilities

Identify and prioritize high-impact AI use cases across Customer Office teams in partnership with Revenue Operations, aligning initiatives with business priorities to improve field productivity, conversion, and customer outcomes
Design and implement AI-driven workflows and agentic solutions across the Customer Office tech stack, embedding AI into core processes like pipeline inspection, lead prioritization, deal coaching, and customer engagement â€” practical, scalable, and built for field adoption
Build and scale automation and intelligence layers on top of Salesforce and the broader GTM stack, leveraging LLMs and modern AI tools to evolve manual processes into intelligent, automated workflows.
Serve as the AI expert, partnering with Enterprise Systems and Architecture teams to define and enforce data models, governance standards, and long-term architectural integrity across the Gainsight and GTM tech stack.
Leverage Customer data to power AI-driven insights and workflows, ensuring high-quality inputs and outputs for confident decision-making.
Stay ahead of AI and GTM technology trends by rapidly evaluating, testing, and scaling new tools and approaches.