Customer Success Agent

Viking Pest Control•Viking, MN

6d•Onsite

About The Position

Viking Pest Control has been providing reliable pest control services for over 40 years. Viking is the modern pest control company. Through prevention, new technology, and sustainable solutions, we meet the new demands for healthy environments for both individuals and businesses. At Viking Pest Control, we pride ourselves in offering the most effective and efficient pest management and extermination solutions to residents and businesses of the New Jersey, Delaware, Pennsylvania, and Maryland areas at affordable prices. With over 40 years of experience in the industry, our team confidently delivers custom-tailored solutions that far exceed the industry norm. Regardless of the job size, or if you’re receiving residential or commercial pest control, we proudly put our name behind every job we do. We proudly serve residential and commercial properties throughout NJ, PA, DE, and the Eastern Shore of Maryland, and are happy to help you keep pests such as ants, mice, mosquitos, termites, bed bugs, and many more out through control and prevention methods. We look forward to welcoming you to the Viking family and keeping your home or business happy, healthy, and pest-free. Proudly Serving Families and Businesses Throughout New Jersey, Pennsylvania, Delaware, and Eastern Shore of Maryland for 40 Years.

Requirements

Strong communication, both written and verbal, along with active listening skills.
Ability to multi-task, prioritize, and follow up.
Exceptional interpersonal and rapport-building skills.
A patient, positive, and empathetic attitude.
Strong time management and organizational skills.
Adaptability and flexibility.
Comfortable working in fast-paced environments.
Problem-Solving/Troubleshooting skills.
Advanced Computer literacy; Office 365 and PestPac (preferred).
Phone skills, including familiarity with complex or multi-line phone systems.
Must be able to walk, sit, stand, & and use the computer and phone for extended period of times.
Ability to work two Saturdays per month as needed.

Nice To Haves

Previous customer service experience favored.
Pest control customer service experience preferred.
Previous experience with heavy incoming call volume is preferred.

Responsibilities

Take customer calls and provide accurate, satisfactory answers to their questions and concerns, sometimes at a high volume.
Assist customers by addressing their inquiries through various digital platforms, including emails, text messages, and chat services, whenever required.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Assist customers in troubleshooting issues and educating them about our products and services while utilizing the company CRM system.
Evaluate customer accounts, offering updates and details regarding billing, services, warranties, and other account-related matters.
Work together with colleagues and various departments to enhance customer service.
Extend a heartfelt welcome, express understanding, concern, and empathy, while conveying a timely sense of importance and urgency to our customers.
Schedule customer appointments promptly and effectively, ensuring clear communication of the appointment details.
Seize opportunities to upsell products when they arise.
Meet personal/team qualitative and quantitative targets.
Enter information accurately into the computer.
Maintain PestPac consistent with Viking’s standards, including processing all tasks, calls, and leads.
Process payments.
Provide back-up support to the incoming calls for the Inside Sales team.
Document and escalate infractions reported by our customers.
Comply with all company policies and procedures with all employees.
Participate in customer service projects on behalf of the department.
Other duties as assigned.