Customer Success Agent - LATAM
Jobs for Humanity•Panama City, CA
•Remote
About The Position
RRS Group is seeking a proactive and detail-oriented Customer Success Agent to support residents by managing inquiries and resolving issues through our resident portal, chat, and email channels. This role is essential in delivering a seamless resident experience by addressing maintenance requests, billing concerns, and general apartment-related issues efficiently and professionally.
Requirements
- Proven experience in customer support, customer success, or helpdesk roles
- Experience handling chat and email-based support
- Hands-on experience with SAP and CRM platforms
- Strong written and verbal communication skills
- Bilingual proficiency (preferred/required depending on region)
- Ability to multitask and manage a high volume of inquiries
- Reliable laptop/desktop, headset, and stable high-speed internet
Nice To Haves
- Bilingual proficiency (preferred/required depending on region)
Responsibilities
- Provide resident support via chat and email, ensuring timely and professional responses
- Serve as the primary point of contact through the resident portal
- Receive, log, and manage maintenance requests, coordinating with internal teams for resolution
- Handle resident issues related to apartments, including complaints and service inquiries
- Address and resolve billing-related concerns with accuracy and clarity
- Document all interactions and cases within CRM systems
- Utilize SAP and internal tools to track, update, and manage service requests
- Follow up with residents to ensure full resolution and satisfaction
- Escalate complex issues to the appropriate departments when necessary
- Maintain high standards of response time, quality, and customer satisfaction
Benefits
- Opportunities to learn and develop every day through a wide range of programs
- Internal digital platforms that promote self-learning
- Development programs according to Leadership skills
- Specialized training according to the role
- Learning experiences with internal and external providers
- Recognition programs for seniority, behavior, leadership, moments of life, among others
- Financial wellness programs that will help you reach your goals in all stages of life
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle
- WellnessLine for family
- Thousands of Agreements and Discounts for family
- Scholarship programs for your children
- Aid Plans for different moments of life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
