Customer Success Advocate

KeySavvy • Seattle, WA

2d • Remote

About The Position

We are seeking a Customer Success Advocate to join our team. In this role, you will be responsible for providing prompt, professional customer support across various channels, educating customers on our products and services, and troubleshooting issues. You will build rapport with customers, maintain accurate records, and stay updated on company policies and industry trends. Collaboration with internal teams and participation in meetings and training are also key aspects of this position.

Requirements

• Must be available to work evenings and weekends
• Customer Success hours: Monday–Friday: 9:00 AM – 10:00 PM CST, Saturday: 9 AM - 8 PM CST, Sunday: 9:00 AM – 8:00 PM CST
• 3+ years of experience in a customer-facing role (customer service, retail, banking, hospitality, or similar)
• Strong technical skills with the ability to work across multiple platforms
• Excellent written communication skills, including grammar, tone, and clarity
• Strong problem-solving and critical-thinking abilities
• Remote work from home role, requiring a consistent home office setup with reliable internet access
• Success in this role depends on strong time management, self-motivation, and the ability to work independently while contributing to a team-oriented culture

Nice To Haves

• General knowledge of automotive transactions is a plus

Responsibilities

• Provide prompt, professional customer support via phone, email, chat, and other channels
• Educate customers on KeySavvy products, services, pricing, and processes
• Troubleshoot and resolve customer issues in a timely manner
• Build rapport with customers through active listening and clear communication
• Maintain accurate records of all customer interactions in internal systems
• Stay up to date on company policies, procedures, and industry trends
• Monitor customer feedback and share insights with leadership
• Collaborate with internal teams to improve processes and the overall customer experience
• Participate in team meetings and ongoing training

Benefits

• Competitive salary
• 401(k) with employer match
• Medical, dental, and vision insurance
• Paid time off
• 6 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed