Customer Success Advocate

Bentley Systems • Uwchlan Township, PA

1d • Hybrid

About The Position

As a Customer Success Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their journey. Your work directly drives contract growth and renewal, and you will serve as the primary connection between our users and the value our products deliver. This is a meaningful opportunity for someone who is energized by building trust with customers and turning those relationships into long-term business outcomes.

Requirements

• 2 to 5 years of experience in customer success, account management, or a sales function, with a track record of building productive, trust-based relationships with business customers
• Ability to manage competing priorities in a dynamic environment without sacrificing quality of work
• Strong written and verbal communication skills
• Active listening skills and a consultative approach to problem-solving
• Comfort using data to inform decisions and propose solutions
• Ability to operate independently while contributing effectively as part of a broader team
• Genuine investment in delivering a consistently positive customer experience and a motivation to see the customers you support succeed

Nice To Haves

• Familiarity with Power BI and/or Salesforce is a plus

Responsibilities

• Take direct accountability for the growth of your SMB customer portfolio
• Identify expansion opportunities within the existing customer base
• Guide users through the full post-purchase journey from initial adoption to expansion
• Proactively surface new opportunities before customers think to ask
• Serve as the consistent presence in the customer experience from onboarding forward
• Develop deep, substantive relationships with customers grounded in a genuine understanding of their goals and challenges
• Lead structured onboarding sessions and maintain clear, timely follow-up communications
• Consistently look for ways to add value beyond the immediate transaction
• Partner with Product, Sales, Success, and Marketing teams to ensure users receive a seamless, consistent experience across every touchpoint
• Channel customer feedback to the Product team to inform solution development
• Work with Marketing to build user advocacy within the customer base
• Apply product knowledge and communication skills to help users get the most out of what they have purchased
• Stay current on product developments and industry trends
• Bring relevant knowledge directly to customers in practical, accessible ways

Benefits

• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed