Customer Success Account Mgmt IC2

Microsoft•De, DE

13d

About The Position

With over 17,000 employees worldwide, the mission of the Customer Success organisation is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft products and services, ignited by our people and culture. Join CE&S and help customers achieve their business outcomes faster with technology that does more. As a Customer Success Account Manager (CSAM), you will build your customer success, delivery management and technical capabilities while supporting customers to realise value from their Microsoft investments. Working with guidance from experienced colleagues, you will develop relationships with customer stakeholders, participate in account and success planning, and help coordinate Microsoft and partner resources around agreed customer outcomes. This opportunity is suited to someone who is curious about cloud technology, enjoys learning how customers operate, and wants to grow their ability to connect customer priorities with practical programmes of work. You will collaborate across the account team and contribute to meaningful delivery health, clear communications and ongoing customer success. Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. Each day, we build on our values of respect, integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 1+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR equivalent experience

Nice To Haves

Bachelor's Degree (or currently pursuing) in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

Responsibilities

Learn customer, partner and internal stakeholder engagement models and support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
Learn how to identify, navigate and communicate with key customer technical stakeholders at different levels and learn how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
Grow your technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
Understand the organizational and customer success strategy as well as Microsoft technology and services and align with the account team to link Customer Success Plans (CPSs) with account plan priorities and develop bookable programs of work.
Support the identification and mitigation of customer blockers by leveraging Microsoft solutions and services and the development of deliverable programs of work with guidance from more experienced colleagues.
Embody our culture and values.