Customer Strategy & Operations

Circadia Health • El Segundo, CA

6d • Remote

About The Position

Circadia Health is a growth-stage healthcare AI company focused on preventing hospitalizations and improving senior care. Their platform uses contactless sensing and predictive models to detect adverse events and integrates with existing healthcare workflows. The company is backed by investors and headquartered in El Segundo, CA.

The Customer Strategy & Operations role is designed to address the complex needs of enterprise customers, including large-scale rollouts and managing cross-functional dependencies. It also involves developing strategies for new market segments and products where no established playbook exists. This is an analytical, owner-operator position focused on driving measurable outcomes rather than relationship management. The individual will manage a portfolio of enterprise accounts and new segment launches from deal scoping through implementation, outcome achievement, and workflow redesign. This role serves as a crucial link between customers and Circadia's internal teams (Product, Engineering, ML, Clinical) and is a key position for a rapidly scaling startup.

Requirements

• 2–6 years of experience in Strategy & Operations at a high-growth startup (DoorDash, Uber, Opendoor, or similar archetype), management consulting, banking, or enterprise program management.
• A demonstrated track record of owning and driving key business outcomes on high-performing teams — you have carried a number, a launch, or a portfolio.
• Strong analytical chops: comfortable digging into raw data to root-cause problems and defending recommendations with evidence. SQL or advanced spreadsheet fluency preferred.
• A systems thinker who instinctively maps dependencies and understands how early configuration choices shape long-term customer success.
• A structured program manager who can run complex, multi-stakeholder enterprise deployments that a typical CSM cannot.
• Startup fit is non-negotiable: you roll up your sleeves, believe done is better than perfect, know which corners are safe to cut, and operate with urgency and accountability.
• A clear, concise communicator — you make complicated things simple, in person and in writing, up to the C-suite.

Nice To Haves

• Experience in healthcare technology, post-acute care, or healthcare financial services.

Responsibilities

• Own enterprise program management end to end: run structured implementations and rollouts for Circadia’s largest customers — project plans, dependency mapping, executive business reviews, escalation paths, and the operating cadence that keeps multi-site deployments on schedule.
• Drive measurable customer outcomes: own the metrics that matter — time-to-live for new deployments, utilization, readmission reduction, and expansion revenue — and be accountable for moving them.
• Launch new verticals and products: stand up the go-to-market and operating playbook for new segments and product lines where one does not exist yet, then systematize it so the next launch is faster.
• Go deep in the data: root-cause customer issues through hands-on analysis, build the reporting that surfaces where programs break, and turn findings into data-informed recommendations and workflow redesigns.
• Translate the field into the product: lead deep-dive discovery on complex customer workflows and partner with Product, Engineering, ML, and Clinical to turn what you learn into scalable product solutions.
• Support the deal-to-delivery handoff: plug into late-stage enterprise deals to scope programs correctly, then own the conversion of contracted revenue into live, healthy deployments.
• Build the playbook: document what works — implementation templates, escalation frameworks, account operating models — so the function scales beyond you.

Benefits

• 100% company-paid medical, dental, and vision coverage
• 401(k)
• Competitive time off with pay policies including vacation, sick days, and company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed