Customer Strategy Consultant

Deloitte•Boston, MA

5d•$102,800 - $188,400•Hybrid

About The Position

Support Deloitte’s Customer Strategy and Design practice by helping clients shape initiatives that improve customer experience, operating effectiveness, and commercial outcomes. In this role, you will contribute to strategy development and cross-functional delivery efforts across marketing/agency, customer, and digital/product development programs. The ideal candidate brings 2+ years of experience in consulting and customer strategy within marketing and/or digital transformations, along with the ability to analyze problems, structure recommendations, and support implementation.

Requirements

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others
2+ years of experience in supporting customer strategy, marketing, digital transformation or product strategy in a client serving environment
2+ years of experience working with cross-functional stakeholders across strategy, marketing, product, operations, and technology
Bachelor’s degree
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Nice To Haves

Experience with customer journey mapping, service design, or channel strategy
Experience with operating model design, process improvement, or organizational transformation
Experience in client service delivery within a professional services environment
Experience with customer analytics, segmentation, or go-to-market strategy
Industry experience in one or more for the following: Healthcare, Life Sciences, Consumer, FSI

Responsibilities

Supporting customer strategy, marketing or digital transformation, and/or product strategy engagements
Conducting research, synthesize data, and develop insights related to customer strategy, channel performance, campaign operations, and experience design
Creating client-ready deliverables, including presentations, process maps, business cases, journey maps, and implementation plans
Collaborating with cross-functional teams to support recommendations on customer experience improvements, while showcasing business value
Assist with workstream management, stakeholder coordination, and execution of project deliverables across multiple priorities