Customer Strategy Associate

rediem • New York, NY

1d • $45,000 - $60,000

About The Position

rediem is a fast-growing, early-stage, VC-backed startup. rediem partners with the world's best Shopify brands to create omnichannel, community-driven loyalty programs with personalized rewards, native segmentation, receipt scanning, zero-party data capture, UGC, and cross-brand discovery across DTC, Amazon, retail, and e-commerce channels.
You'll report directly to our Head of Customer Strategy, own a book of business, run customer calls, help brands build and optimize their programs, and collaborate closely across teams to make sure customer needs are heard and acted on. This is a high-ownership role with real visibility into how a startup grows.

Requirements

• 1-3 years in a customer-facing role (Customer Success, Account Management, Marketing, Partnerships, or similar)
• Strong communicator who can run a call, write a tight follow-up, and build trust quickly
• Organized and self-directed with strong project management skills
• Comfortable with ambiguity and excited to build process, not just follow it
• Curious, tech-savvy, and eager to become a product expert
• Analytical and comfortable using data to guide recommendations and decision-making
• Proactive, resourceful, and willing to roll up your sleeves to solve problems

Nice To Haves

• ecommerce, Shopify, marketing, community, or SaaS experience

Responsibilities

• Own brand relationships end-to-end: onboarding, launch, ongoing strategy, and renewal
• Help customers get more out of rediem through data, creative program ideas, and proactive outreach
• Develop a deep understanding of your customers' goals and help them build plans to achieve them
• Identify opportunities for brands to collaborate with one another across the rediem ecosystem
• Bring customer feedback and feature requests to product in a clear, organized way
• Analyze customer performance data to uncover trends, opportunities, and potential risks
• Spot risks early and address them before they become problems
• Serve as the voice of the customer internally and advocate for their success

Benefits

• High ownership and impact with direct influence on customer success and company growth
• Founder-level access and close collaboration with leadership
• Opportunity to shape how customer success operates at rediem
• Early-stage leverage where your work immediately impacts customers and product direction
• Competitive salary, equity, and meaningful growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed