Customer Strategy and Delivery Lead

Keebler Health • Durham, NC

8d

About The Position

We are seeking a highly driven, entrepreneurial individual to own the successful delivery, adoption, and ongoing success of our healthcare AI solutions across strategic customer accounts. At Keebler Health, we are building AI that fits into the real-world complexity of healthcare—supporting clinicians, improving operations, and ultimately driving better patient outcomes. This role sits at the intersection of implementation, customer strategy, and long-term relationship leadership, ensuring our technology delivers meaningful impact where it matters most. You will serve as the primary point of accountability from post-sales handoff through the full customer lifecycle—owning not just delivery, but the success and evolution of each customer partnership. This role will report directly to the Director of Implementation.

Requirements

• 6–10+ years of experience in SaaS, healthcare technology, or healthcare operations
• Experience in startup or high-growth environments, with comfort operating in ambiguity
• Proven ability to manage complex customer relationships and long-term engagements
• Experience leading implementations or deployments of software solutions
• Strong ability to navigate technical, clinical, and business stakeholders
• Excellent communication, organization, and problem-solving skills

Nice To Haves

• Familiarity with healthcare workflows, data, or AI-driven products preferred

Responsibilities

• Own a variety of strategic customer accounts from post-sales handoff through ongoing engagement
• Build and maintain trusted relationships with clinical, operational, technical, and executive stakeholders
• Serve as the primary point of accountability for customer needs
• Develop account-level strategies aligned to customer goals and organizational priorities
• Lead end-to-end implementation of Keebler Health AI solutions in complex environments
• Translate customer requirements into clear execution plans and drive delivery against milestones
• Coordinate cross-functional teams (sales, product, engineering, clinical) to ensure successful implementation and ongoing delivery of requirements
• Ensure implementations meet quality, timeline, and regulatory expectations
• Coordinate continuous improvement in how solutions are deployed and supported over time
• Own the full customer journey, including onboarding, adoption, optimization
• Monitor account health and proactively identify risks, gaps, or opportunities
• Define, track, and communicate success metrics tied to clinical, operational, and financial outcomes
• Ensure customers achieve meaningful ROI and sustained value from AI solutions
• Drive adoption across diverse stakeholder groups
• Identify and support opportunities for expansion and deeper impact
• Contribute to playbooks, tools, and best practices that enable repeatable success

Benefits

• Competitive salary and benefits package
• Opportunity to work in a fast-paced, mission-driven startup environment
• Significant ownership and influence over product and technical direction
• Professional growth and learning opportunities in healthcare and distributed systems
• Collaborative, supportive team culture
• Chance to make a meaningful impact on the healthcare industry

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed