About The Position
Sutherland Bulgaria is seeking motivated Customer Service Professionals to join their team, supporting the world's leading music streaming platform, Spotify. This role offers a fully international, positive, and collaborative remote work environment from anywhere in Bulgaria. The company is a global leader in digital music streaming with over 422 million monthly active users across 180+ countries, providing access to over 82 million songs and podcasts.
Requirements
- Excellent Turkish (C1) and English (C1) language proficiency.
- Valid EU work permit.
- Strong written communication skills.
- Strong problem-solving skills.
- Ability to explain complex topics in a clear, simple manner.
Nice To Haves
- Prior customer service experience.
- Team player with a positive, can-do attitude.
Responsibilities
- Provide email and chat support (non-voice only) to Spotify users.
- Answer common "how-to" and FAQ-type questions.
- Assist with account management and payment-related issues.
- Guide users through troubleshooting steps with patience and clarity.
Benefits
- Permanent contract with long-term job security.
- Fully remote training and work from anywhere in Bulgaria.
- Additional health and life insurance.
- 21 days of paid annual leave.
- Food vouchers.
- Multisport card (partially covered).
- Performance bonuses.
- World-class training and career growth opportunities.
- Digital HR services.
- 24/7 psychological support.
- Fully digital onboarding and contract signing.
- Recognition and referral programs.
- Engaging employee events and wellness initiatives.
- Learning platforms and certification support.
- Exposure to global business and an inclusive, multicultural environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
