Customer Specialist

Trane Technologies•Tampa, FL

3d•Hybrid

About The Position

As a Customer Specialist, you will be a trusted advisor to customers who visit our Trane Supply stores by resolving parts or equipment issues, delivering quality parts and solutions offerings, processing customer orders and responding to their inquiries. You will engage with phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs. You will maintain current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs; present to customers in person and on the phone. You will also execute quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.

Requirements

GED or High School Diploma
Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement and safety.
Minimum of 2 years of inside sales, retail, or related experience
Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Nice To Haves

HVAC sales/knowledge
mechanical aptitude

Responsibilities

Engages with phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.
Maintains current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs; present to customers in person and on the phone.
Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.