Customer Solutions Specialist (Institutions)

Parts Town • Fort Wayne, IN

11h • Hybrid

About The Position

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must! The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role.

Requirements

• At least 1 year of experience in a face-to-face or over-the-phone customer service role.
• Stellar organizational skills, multi-tasking skills, and computer skills.
• Ability to take a high volume of in-depth calls while maintaining a friendly and helpful demeanor.
• Proficiency in MS Office.
• A quality, high-speed internet connection at home.
• Genuine positive, outgoing, team-spirited, one-for-all personality.
• All-star communicator proficient in English (both written and verbal).
• Ability to work a schedule of M-F 8:00 AM - 5:00 PM (EST) with flexibility to adjust to different hours as needed.
• First 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST).

Nice To Haves

• Bilingual skills are a plus.

Responsibilities

• Assist with pricing, quote generation, parts identification, shipping, tracking, and returns.
• Provide top-notch customer service, upholding high-quality standards and exceeding customer expectations.
• Handle a high volume of inbound customer interactions each day (approximately 50-70 phone calls/day and a steady flow of emails).
• Process customer requests, including order entry and order status updates, part number identification, pricing and availability confirmation, and returns.
• Effectively collaborate with customers, manufacturers, and internal departments regarding customer needs.

Benefits

• Quarterly profit-sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options
• Health insurance
• 401k/401k match
• Employee assistance programs
• Time away (paid time off, paid sick time off, paid holidays)
• Paid parental leave
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed