Customer Solutions Specialist

Mahoney Environmental Solutions, LLC • Woodridge, IL

24d • $20 - $21 • Hybrid

About The Position

Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the collection and recycling of restaurant cooking waste materials. Our customers range from independent restaurants to national chains and food processing facilities. This role involves professionally handling inbound calls, assisting customers, retaining and growing the customer base, and supporting the sales team. The position requires sitting at a desk for extended periods, interacting with customers and internal teams, and working in an office environment with moderate noise and distractions. Bilingual in Spanish is preferred but not required.

Requirements

• Strong multi-tasking, attention to detail and problem-solving skills.
• Excellent computer skills and phone etiquette are necessary. Min of 40 wpm.
• Strong knowledge of Microsoft Office (Outlook, Word, and Excel).
• Keep a positive attitude under stressful situations is a must.
• High energy level and enjoys a fast-paced environment.
• Punctual.
• Possess a strong work ethic, team player mentality and customer service driven.
• At least 3 year's customer service experience, preferably in a call center setting.
• Ability to lift 25lbs.

Nice To Haves

• Bilingual in Spanish is preferred not required.
• Inside sales experience a plus.

Responsibilities

• Professionally handle 50-60 inbound calls for multiple lines of service.
• Assist and resolve customer requests and inquiries.
• Maintain and retain existing customers with an opportunity to grow the business.
• Assist with data entry, reports, and other assignments to support our sales team.
• Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues.
• Create work order requests and email proper groups based on priority issues.
• Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed