Elevated Customer Service Representative

MMC Group•Corpus Christi, TX

23h•Onsite

About The Position

We are seeking an experienced and customer-focused Customer Solutions Representative (CSR) to support the Reemployment Services and Eligibility Assessment (RESEA) Program in Corpus Christi, TX. This is an excellent opportunity for professionals who are passionate about helping individuals return to the workforce and who thrive in a fast-paced, service-oriented environment. This assignment is expected to start immediately and continue through the end of July. The Customer Solutions Representative (CSR) plays a key role in supporting job seekers through workforce development services, career guidance, and reemployment assistance. This position focuses on customer engagement, appointment coordination, follow-up activities, and light case management support to help individuals successfully transition back into employment. The ideal candidate will have strong communication skills, excellent customer service abilities, and the ability to work effectively with individuals from diverse backgrounds.

Requirements

Previous experience in customer service, workforce development, career counseling, case management, staffing, call center, human services, or related fields preferred
Strong interpersonal and communication skills
Ability to work effectively with diverse populations and communication styles
Excellent organizational, multitasking, and problem-solving abilities
Comfortable using computers, spreadsheets, databases, and multiple systems/platforms
Ability to maintain confidentiality and data accuracy
Strong attention to detail and follow-up skills
Ability to work independently and collaboratively within a team environment

Nice To Haves

Knowledge of workforce programs, community resources, or employment services is a plus

Responsibilities

Communicate with customers by phone, virtual platforms, and in person to assess employment goals and workforce needs
Provide guidance and support to job seekers transitioning into new employment opportunities
Review job opportunities and provide referrals to qualified candidates
Assist customers with resume development, interview preparation, application completion, and professional presentation
Provide information regarding local labor market trends, workforce resources, educational programs, and employment services
Conduct comprehensive customer assessments, including career aptitude and skills evaluations
Recommend workforce development programs and community resources based on customer eligibility and needs
Maintain accurate case documentation while ensuring confidentiality of customer information
Monitor and track customer activity to support program performance goals
Build and maintain positive working relationships with coworkers, community partners, and the public
Assist in improving workforce services and customer experience initiatives
Handle challenging customer interactions professionally and effectively
Perform additional duties as assigned