Customer Solutions Representative

Univar Solutions • Bellevue, WA

4d • Hybrid

About The Position

The Customer Solutions Representative is responsible for ensuring customers receive their orders on-time and to specification. This role interacts with customers, suppliers, and service providers via phone and email to employ a consultative solutions approach to process numerous business transactions effectively and efficiently. ChemPoint resources are utilized to formulate and deliver solutions based on customer and supplier needs.

Requirements

• Bachelor’s degree from fully accredited four-year institution or equivalent work experience
• Knowledge and experience working with MS Office Suite
• Demonstrates sound judgment and creative problem solving
• Open to taking moderate risks with a competitive spirit
• Demonstrates a commitment to accuracy and accountability for job performance
• Receptive to constructive feedback from peers and mentors
• Strong work ethic and team-oriented mind set
• Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication
• Ability to work independently and in teams of various sizes to complete a tactical workload
• Exhibits versatility and adaptability while interacting with customers, suppliers and outsourced relationships

Nice To Haves

• Experience in Business-to-Business (B2B) service organization or 1 year of experience in equivalent job(s) preferred

Responsibilities

• Screens all incoming purchase orders and customer requests for effective action item delegation and team workload management placing and processing orders
• Places orders into CRM system and updates orders as requested
• Follows and/or implements special instructions for various accounts
• Maintains accurate and up-to-date notation on all service incidents
• Takes incoming phone calls to respond to customer inquiries keeping in mind organization’s principles to build customer confidence, set appropriate expectations and offer solutions
• Collaborates with Sales team to address customer concerns and set proper expectations
• Works closely with 3rd party logistics providers and logistics teams to effectively manage outbound orders
• Maintains exceptional customer fulfillment service levels
• Participates in training and constructively provides feedback in the form of peer coaching
• Focuses on meeting all individual and team objectives, deadlines and responsibilities while actively promoting a team atmosphere

Benefits

• health coverage
• vision coverage
• dental coverage
• industry-leading retirement programs
• time off programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level