Customer Solutions Manager

Assignar

5d • Remote

About The Position

This is a full-time, mid/senior role for a Customer Solutions Manager based remotely in Australia, with a preference for Sydney, Brisbane, or Gold Coast. The role involves regular travel to customer sites, primarily for east coast day trips. Unlike a typical customer success role, the Customer Solutions Manager owns each customer from sales kickoff onward, leading the implementation, getting them live on their first workflow, and continuously improving their usage of Assignar throughout their tenure. Assignar is a mission-led construction tech company founded in 2014, providing the operating system for construction businesses to manage crews, equipment, and financial workflows. The Customer Solutions Manager will be the primary point of contact for construction contractor clients, helping them connect on-site operations (time, location, etc.) with payroll and finance processes. This involves building, testing, and refining configurations, workflows, and user setups, and staying with the customer throughout the entire process.

Requirements

• Experienced in B2B software implementations, ideally in payroll, ERP, finance, or construction software, taking customers from kickoff to live.
• Comfortable with payroll and finance workflows, including enterprise agreements, pay rates, cost codes, and job costing.
• Ability to communicate effectively with both payroll officers and CFOs.
• Hands-on technical aptitude, preferring to configure platforms directly and learn them deeply.
• Strong project management skills to keep multi-month rollouts on track with clear plans and defined ownership.
• Ability to build trust with customers, establish strong relationships, and raise problems early, even in difficult conversations.
• AI-curious and proficient in using AI tools for efficiency, with the ability to verify output.
• Comfortable with regular day trips to customer sites.
• Experience with tools such as Assignar, Asana, Salesforce, Linear, JustCall, and AI tools.

Responsibilities

• Own implementation from kickoff to go-live, including project plan, build using AI tools, data setup, onboarding, and testing.
• Define and track customer progress against 12-month goals, with the first milestone being the successful launch of their first workflow (usually payroll).
• Build training materials, conduct on-site training days (when scoped), and train new customer team members.
• Build and maintain the customer's environment, including configuration, workflows, forms, and user setup.
• Troubleshoot, reconfigure, rebuild forms, and retrain users as needed, owning the outcome for the account.
• Conduct quarterly success reviews with live customers, focusing on business outcomes like payroll efficiency and error reduction.
• Monitor account health for risk signals (e.g., low usage, champion departure, unresolved issues) and proactively address them to prevent churn.

Benefits

• Own the entire customer relationship from pre-signature through renewals.
• Build deep finance expertise working with Solutions Engineers on complex construction tech rollouts.
• Clear career pathway into Senior CSM, Solutions Engineering, or Sales.
• Work in a small, AI-first team where contributions are visible and ideas are acted upon.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed