Customer Solutions Manager
About The Position
The Customer Solutions Manager helps Maersk win complex and strategic customer opportunities across North America by developing end-to-end logistics solutions. Working closely with Account Managers, you’ll understand the customer’s business challenges and lead the development of a solution that brings together the right capabilities from across Maersk, such as ocean, air, landside transportation, and warehousing. You’ll partner with specialists across these areas, shape the overall solution and value proposition, and act as the solution expert in relevant customer engagements. This is an opportunity to make a meaningful impact on our customers and Maersk while accelerating your own development. With significant responsibility and broad exposure across the business, you’ll deepen your industry knowledge and build strong commercial, analytical, and problem-solving skills.
Requirements
- +5 years of experience in logistics, supply chain, solution development, sales, consulting, or related commercial role
- Strong understanding of logistics products, such as ocean, air, landside transportation, warehousing, and 4PL
- Proven ability to understand customer challenges and translate them into clear, integrated logistics solutions and value propositions
- Strong customer-facing and consultative skills, with the confidence to lead solution discussions and engage with senior stakeholders
- Ability to lead complex, cross-functional work and influence stakeholders without direct authority
- Strong project management skills, with the ability to bring structure, clarity, and momentum to complex opportunities
- Comfortable working with a high degree of autonomy, ambiguity, and changing priorities while remaining collaborative and team oriented
- You must be authorized to work for any employer in the U.S
Responsibilities
- Lead solution development for our strategic customer opportunities
- Partner with Account Managers to understand customer needs, business challenges, and industry dynamics.
- Translate customer insights into clear solution requirements and guide Product teams on how their capabilities come together as part of the overall solution.
- Lead the development of end-to-end logistics solutions from start to finish.
- Develop compelling value propositions that clearly articulate the customer impact and how the proposed solution will address customer challenges.
- Act as the solution subject matter expert in relevant customer engagements, supporting discovery, solutions discussions, and presentations.
- Bring together Maersk stakeholders and share solution expertise
- Project manage the pursuit process from start to finish, ensuring teams are aligned on scope, responsibilities, timelines, and deliverables.
- Work across Sales, Product, and Operations to rally individual resources and capabilities around one shared pursuit.
- Help strengthen solution-selling capabilities across Sales teams by sharing expertise, tools, and practical approaches to consultative selling.
- Build and maintain a library of proven value propositions and customer use cases that can be applied to future customer opportunities.
Benefits
- Medical
- Dental
- Vision
- 401k Company match
- Employee Assistance Program
- Paid Time Off
- More!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
