Customer Solutions Manager, US State & Local Government and Higher Education

Amazon • Nashville, TN

4d • $88,400 - $154,700 • Hybrid

About The Position

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our State & Local Government and Education (SLG/EDU) team. In this role, you will serve as a trusted advisor to state agencies, local governments, school districts, and higher education institutions navigating their cloud adoption and AI transformation journey, helping them translate their missions into measurable outcomes through modern cloud solutions. The CSM will help public sector customers realize sustained business value by accelerating their cloud adoption, migration, and modernization journeys. You will work backwards from customer strategic objectives, help design the customer cloud journey, execute a frictionless migration and modernization experience, and ensure our state & local government and education customers capture the full potential of the AWS cloud including AI and modern application development. CSMs are technologists with a strategic business mindset who use their technical acumen, program management, organizational change management, and communication skills to influence multidisciplinary teams. You will work across sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes for government agencies, K-12 school districts, and higher education institutions.

Requirements

• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• 2+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Knowledge of cloud computing technologies

Nice To Haves

• PMP certification, or SCRUM/Agile, SAFe certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements
• AWS or other cloud certification
• Experience in the public sector

Responsibilities

• Deliver customer engagements to drive measurable outcomes for customers while owning work streams that require collaboration across Sales, Support, Solutions Architecture, and Professional Services
• Help develop and execute cloud adoption roadmaps aligned with customer milestones, translating customer goals into concrete actions and tracking progress against success criteria
• Identify opportunities for migrations, data & analytics, generative AI, and modernization that improve government and education outcomes
• Support the design and delivery of enablement programs, AI readiness assessments, and executive briefing sessions that prepare public sector customers for cloud transformation and responsible AI adoption
• Serve as the customer's voice within AWS, clearly articulating customer needs, blockers, and feedback to internal teams including leadership, product, and engineering
• Develop knowledge of AWS services, public sector compliance requirements and CSM best practices while contributing to scalable mechanisms and playbooks that benefit the broader SLG/EDU team

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level