Customer Solutions Executive

Penbrothers

9d • Remote

About The Position

The Customer Management Executive plays a crucial role in the overall customer experience that BOM BOM offers. You will be primarily managing the entire order cycle so as to enhance business development and ensure sustainability and customer satisfaction. If you are passionate about working with customers and have an interest in Pet Nutrition, this is the perfect position for you!

Requirements

• Diploma in any field
• 2 to 3 years of working experience in customer service and or hospitality
• Excellent writing and communication skills
• Fluent in English for the linguistic needs of our client base
• A meticulous customer-oriented thinker with a desire and willingness to roll up sleeves to get things done
• Adept at complex problem-solving
• Excellent interpersonal skills with the ability to work collaboratively
• Ability to multi-task, prioritize and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters

Nice To Haves

• A love for pets especially dogs and cats preferred

Responsibilities

• Direct, optimize and coordinate full order cycle according to customer’s additional requests
• Resolve logistical issues that customers are experiencing in a timely manner
• Work collaboratively with other departments to solve customer issues as quickly and as efficiently as possible
• Identify and assess customers; needs to achieve satisfaction
• Servicing customers via chat and or email (inbound and outbound interaction)
• Ensuring Customer Satisfaction (C-SAT) scores meet targets set out for the year
• Ad-hoc escalations assigned by Customer Solution Manager
• Up to date product knowledge in order to deliver accurate and effective services

Benefits

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact : Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree