Customer Solutions Estimator
About The Position
KONE is seeking a highly motivated and detail-oriented Customer Solutions Estimator to support our growing project business throughout the Pacific District. This role is ideal for a construction, engineering, or elevator industry professional who excels at interpreting complex project requirements, developing competitive solutions, and partnering with sales teams to win business. As a trusted technical and commercial advisor, you will play a critical role in the pursuit of new projects, providing accurate cost estimates, technical recommendations, risk assessments, and customer-focused solutions. You will collaborate with sales, engineering, operations, sourcing, and external stakeholders to develop comprehensive tender packages that position KONE for success. The successful candidate is analytical, proactive, customer-focused, and capable of managing multiple opportunities while maintaining exceptional attention to detail.
Requirements
- Minimum of 2 years of experience in estimating, project development, construction, engineering, elevator systems, or a related technical field.
- Experience reviewing construction drawings, specifications, and contract documents.
- Proven ability to develop accurate estimates while managing multiple deadlines in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to build credibility and influence stakeholders across multiple functions.
- Strong organizational skills and attention to detail.
- Customer-focused mindset with a commitment to quality and continuous improvement.
- Ability to thrive in a collaborative, team-oriented environment.
Nice To Haves
- Elevator industry experience strongly preferred.
- Knowledge of construction means and methods, project execution, and tendering processes.
- Familiarity with estimating software, CRM systems, and forecasting tools.
- Experience supporting major construction projects from pursuit through execution.
Responsibilities
- Analyze architectural drawings, specifications, and project requirements to develop accurate and competitive project estimates.
- Prepare complete tender packages, including pricing, scope clarification, technical documentation, and value-engineering alternatives.
- Evaluate project risks, opportunities, and constructability considerations to support sound business decisions.
- Coordinate with engineering, sourcing, vendors, and operations teams to ensure estimates reflect current costs, schedules, and project requirements.
- Partner closely with Sales Consultants to develop winning strategies for new construction opportunities.
- Provide technical expertise during customer presentations, consultant meetings, and project development discussions.
- Recommend innovative solutions that align customer needs with KONE's product portfolio and long-term value proposition.
- Support specification development and influence project requirements where appropriate.
- Contribute to strategic pursuits during both acquisition and execution phases of projects.
- Participate in project reviews, forecasting activities, and bid strategy discussions.
- Assist with transition planning from sales to operations to ensure project expectations are clearly communicated and successfully executed.
- Support continuous improvement initiatives related to estimating accuracy, productivity, and best practices.
- Monitor market trends, competitive activity, and emerging project opportunities.
- Share lessons learned and technical expertise across the district and broader organization.
Benefits
- Competitive salary
- Flexible work schedule
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
- Commuter Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
