Customer Solutions Engineer

Centralize

1d • $120,000 - $180,000

About The Position

Centralize is seeking a Customer Solutions Engineer to join their GTM team. This is a customer-first, hands-on, technical role where you will work directly with large, strategic customers to implement Centralize. You will partner with customers to understand their technical needs, configure and integrate Centralize into their existing systems, and ensure smooth implementations. The role involves building alongside customers, handling integrations, CRM migrations, and custom configurations from start to finish. Approximately half of your time will be spent interacting with customers, and the other half will involve writing code to solve their problems.

Requirements

• 1+ years of experience, ideally technical support, customer engineering, or a similar customer-facing technical role at a fast-growing SaaS or tech company.
• Excellent written and verbal communication. You'll be explaining technical work, like a CRM migration or a custom rate-limiting setup, to non-technical stakeholders, writing clear async updates so customers always know where things stand, and handling hard conversations (a delay, a bug, a scope change) in a way that builds trust rather than erodes it.
• Solid engineering fundamentals. You should be able to read a codebase, ship a feature, and debug a real problem.
• Ability to translate customer problems into practical, working solutions.
• High agency — you see a problem and move on it, rather than waiting to be told; comfortable owning a queue of open issues across channels and driving them to resolution.

Responsibilities

• Partner directly with strategic customers to scope, build, and ship the integrations, CRM migrations, and custom configurations they need to get live on Centralize.
• Dig into logs and the codebase to understand what's going on before looping in core engineering, so escalations arrive with useful context.
• Respond to technical questions, security concerns, RFI/RFP responses, and implementation feasibility discussions.
• Act as a trusted advisor and technical liaison throughout the sales cycle from early engagement to contract negotiation.
• Design and propose scalable technical solutions based on customer needs and Centralize’s product capabilities.
• Translate complex requirements into clear architecture diagrams, implementation roadmaps, and proposal documentation.
• Collaborate with Product and Engineering to validate feasibility, share customer feedback, and influence roadmap priorities.
• Partner with Go-to-Market teams to shape deal strategy and shape technical strategy early in the sales process.
• Work closely with Technical Delivery and Customer Success to ensure smooth transition from pre-sale to implementation.
• Ship quickly and iterate based on customer feedback.
• Turn field patterns into playbooks and internal know-how that make the next implementation faster.

Benefits

• Fully covered medical, dental, and vision insurance
• 401(k)
• Parental leave
• Unlimited PTO plus company holidays
• Quarterly offsites
• Equipment stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed