Customer Solutions Engineer (III)- #26-20656

US Tech Solutions • Sunnyvale, CA

2h

About The Position

We are seeking a Senior Customer Solutions Engineer to support Agentic Commerce initiatives and Universal Commerce Protocol (UCP) integrations that power next-generation AI-driven consumer experiences. This role will serve as a technical advisor to external partners, guiding them through API integrations, troubleshooting implementation issues, and ensuring successful onboarding and launch of commerce solutions. The ideal candidate combines strong API integration expertise, customer-facing technical consulting experience, and knowledge of emerging AI technologies, including LLM agents and agent-to-agent communication frameworks. This role requires close collaboration with Product, Engineering, Business Development, and partner teams to drive successful implementations and improve the overall partner experience.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field, or equivalent practical experience.
• 4–5+ years of experience in Solutions Engineering, Partner Engineering, Technical Consulting, Developer Support, or a similar customer-facing technical role.
• Strong experience with API integrations, troubleshooting, debugging, and system validation.
• Experience working with eCommerce platforms, commerce APIs, or marketplace integrations.
• Knowledge of JSON, REST APIs, web services, authentication mechanisms, and API lifecycle management.
• Experience supporting external customers, developers, or strategic partners in technical implementation projects.
• Strong customer service orientation with a proven ability to manage partner relationships and deliver exceptional support.
• Experience creating technical documentation, implementation guides, and operational playbooks.
• Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.
• Excellent verbal and written communication skills.

Nice To Haves

• Experience with Agentic AI technologies and AI-powered commerce solutions.
• Familiarity with Large Language Models (LLMs), AI agents, MCP (Model Context Protocol), and Agent-to-Agent (A2A) frameworks.
• Experience working with commerce, retail, marketplace, or merchant platform integrations.
• Knowledge of SaaS platforms, developer ecosystems, and API-first products.
• Experience collaborating with Product Management and Engineering teams to influence product direction and tooling improvements.
• Understanding of data quality, validation frameworks, and operational scalability.

Responsibilities

• Guide partner developers through API integration requirements and technical specifications.
• Troubleshoot API, JSON, authentication, and data validation issues during implementation.
• Support partners through onboarding, testing, configuration, and launch activities.
• Validate integrations and ensure high-quality implementation standards are met.
• Serve as a trusted technical advisor throughout the integration lifecycle.
• Document integration challenges, edge cases, and technical solutions to improve internal knowledge bases and external documentation.
• Develop implementation playbooks, onboarding guides, and best practices to support scalable partner adoption.
• Identify opportunities to improve operational workflows and integration processes.
• Drive continuous improvement initiatives focused on partner success and efficiency.
• Act as an early user of internal and external onboarding tools, providing feedback to Product and Engineering teams.
• Partner with cross-functional stakeholders to identify product gaps and enhancement opportunities.
• Advocate for partner needs through data-driven insights and technical feedback.
• Contribute to product and platform improvements that enhance scalability and user experience.
• Work closely with Engineering, Product Management, Business Development, and Partner teams to resolve technical challenges.
• Coordinate across multiple stakeholders to ensure successful partner implementations.
• Communicate technical concepts clearly to both technical and non-technical audiences.

Benefits

• US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior