Customer Solutions Director

Ericsson • Plano, TX

1d • Onsite

About The Position

Ericsson Inc. is seeking an experienced Customer Solution Responsible (CSR) to help shape and drive strategic Radio Access Network (RAN) software initiatives across AT&T and Ericsson. This full-time role, based in Plano, Texas, involves limited travel (10%). The CSR will act as a trusted technical partner to AT&T, aligning customer needs with Ericsson's technology strategy, product portfolio, software roadmap, and global delivery capabilities. The role requires engagement with senior stakeholders (CTO, engineering, operations) and collaboration with Ericsson business units, product teams, commercial teams, and ecosystem partners to translate complex requirements into actionable solutions.

Requirements

• At least 10 years of experience in technology, solutions, or product management within telecommunications or ICT, with substantial experience in Ericsson networks and RAN software
• Strong expertise in RAN and network architecture, solution management, and software-driven network evolution
• Broad knowledge of the RAN and Networks portfolio, with depth in Radio, compute, RAN software, and Cloud RAN
• Experience influencing product roadmaps, deployment strategies, standardization activities, and development priorities
• Ability to engage Ericsson's global organization — including Business Areas, GFTL, Market Area domain teams, and engineering organizations — to support complex customer engagements
• Strong consultative and strategic advisory skills, with the ability to identify customer needs and contribute to technology decisions
• Excellent communication and presentation skills, with the ability to engage audiences from executive leaders to senior engineers
• Bachelor's degree in electrical engineering, computer engineering, telecommunications, or a related field

Nice To Haves

• Master's degree or MBA preferred

Responsibilities

• Serve on the AT&T Customer Unit CTO organization and CU Core 3 teams to define and advance RAN software requirements, solutions, and development priorities
• Act as the primary CSR for AT&T RAN software initiatives spanning LTE, 5G, 6G, AI, automation, Cloud RAN, and related emerging technologies
• Build trusted relationships with AT&T stakeholders across CTO, engineering, and operations organizations
• Communicate Ericsson's technology strategy, vision, and differentiators to position the company as a preferred technology partner
• Capture, qualify, prioritize, and manage customer requirements while maintaining alignment across Ericsson product lines and ecosystem partners
• Ensure solution integrity, technical feasibility, execution readiness, and risk management across the customer engagement lifecycle
• Support timely delivery of critical features by coordinating priorities and following the First Office Application (FOA) process
• Develop and promote network evolution strategies across hardware and software, aligning Ericsson's capabilities with AT&T's service goals

Benefits

• Choice of three medical plan options
• Dental plan option
• Company credits towards medical and dental premiums
• 401(k) Plan with automatic 3% company contribution
• Ericsson match $1 for every $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay (up to 4% match)
• Company credits for basic life insurance and basic accidental death and dismemberment coverage
• Company credits for short-term and long-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• 15 days of accrued vacation
• Up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior