Customer Solution Specialist (CSS) - Hybrid Schedule Eligible

Weiler Abrasives Group • Barrett Township, PA

7d • Hybrid

About The Position

The Customer Solution Specialist provides customers with a hassle-free experience related to orders, inquiries, complaints, and other requests. The Customer Solution Specialist builds and maintains relationships with customers that strengthens our partnership with them. The Customer Solution Specialist helps drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.

Requirements

• High School diploma
• Minimum of two years Customer Service experience
• Excellent Verbal/Written Communication and Interpersonal Skills
• Problem Solving and Logic Skills
• Time management and organizational skills
• Attention to detail
• Ability to work both independently and as a member of a team
• Proficiency using Microsoft office products

Responsibilities

• Handle all customer needs in a timely and professional manner. This includes, but is not limited to, entering orders, answering phones, responding to emails timely, requests for quotes, material return authorizations, issuing credits, expediting orders, and providing product information.
• Enter all orders accurately and timely to achieve team goals.
• Document customer interactions accurately and completely in CRM.
• Build and maintain strong relationships with distributors.
• Adhere to department work instructions and processes.
• Maintain product and professional knowledge by attending trainings and by reviewing relevant materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED