Customer Solution Director

SymphonyAI • Atlanta, GA

48d

About The Position

SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are now hiring a Business Solutions Director who will partner with our customers and our technology team in the design and implementation of customer-facing solutions built on our AI-driven platform. Store Intelligence: Propels store automation through a machine learning platform powered by AI and delivers real time shelf conditions to drive productivity and enable perfect in-store execution.

Requirements

• Bachelors/Masters with a major in Operation, Business, Supply Chain, Information Technology or equivalent
• 2+ years of retailing or technology implementation experience in areas such as SAAS platforms or software development
• Skilled at developing design and requirements for solution implementation
• Analytical and critical thinking skills
• Ability to work independently as well as collaboratively with colleagues
• Results-oriented with an ability to own deliverables through to completion
• Team player and honest in communication

Nice To Haves

• Experience and knowledge of retail and consumer product goods is a plus

Responsibilities

• Product implementation/project management
• Provide leadership/ support to ensure flawless solution implementation of ReTech technology platforms at retailers, brands, and partners
• Evaluate system performance and monitoring related system index to ensure solution stability
• AI training and model management
• Due diligence in AI model training and data validation to ensure expected system delivery
• Customer facing
• Oversee the customer solution implementation of the technology platform from concept to commercialization
• Deliver qualified service/consultancy to customers regarding how system con deliver the best value to them, and how store operation team can use the system to the best
• Solution/product design
• Proactively drive key technology issues and decisions through to satisfactory resolution
• Work with the product/technical teams to translate the customer business needs into product design and development specifications
• Analytics and value
• Evaluate system value to customers and calculate ROI and sales impact of using the system

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees