Customer Solution Engineer

Moloco • Redwood City, NY

46d

About The Position

About Moloco: Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we're transforming how businesses grow and compete in the digital economy. Built with AI from day one, Moloco’s planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization. Moloco Ads is an AI-powered platform that delivers real business outcomes for mobile app marketers through performance-based user acquisition. Moloco Commerce Media and Streaming Monetization solutions enable retailers, marketplaces, and streaming platforms to build revenue-generating ad businesses that balance user experience and advertiser performance. Moloco is headquartered in Silicon Valley, with offices in Seattle, New York, San Francisco, Seoul, Beijing, Singapore, Bangalore, Gurgaon, Tokyo, Shanghai, London, Tel Aviv, and Berlin. Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now! The Impact You’ll Be Contributing to Moloco: The GTM team at Moloco defines, designs, and executes on the commercial strategy for the company. The team is responsible for identifying, sizing, and segmenting the opportunity, determining how our sales and business development teams go after it, and enabling them to be successful at doing so. We are alumni from top consulting companies, mobile disruptors, big tech, and ad tech leading organizations, and we optimize for growth for each of us and for the company. We value continuous innovation, operational excellence, and effective cross-functional partnerships. Within the GTM org, the Customer Solution Engineering team (CSE) is responsible for driving the success of a specific set of MOLOCO products and initiatives, serving as chief champions and technical experts of our products. The CSE team will drive the success of our products by partnering with clients on technical implementations and building tools, technical processes and automation to scale product usage. The CSE team monitors industry trends and themes, prioritizes issues, and communicates key takeaways to product, engineering, design, and other cross-functional partners to shape product direction. The ideal candidate is fluent in both KPI and API and can combine the best of business and engineering. You are a passionate technical strategist who deeply understands the technical underpinnings of our products but can also zoom out and see the whole scope of a wider problem to identify long-term solutions. You have a proven track record partnering effectively with external customers, product/engineering and sales/marketing counterparts, enabling an efficient product<>market feedback loop and influencing long term direction as well as day to day execution. You build your perspective by both digging deep into the code/data, and incorporating market reality and voice of the customer. Ideal CSEs understand engineering best practices and creatively apply them as needed as projects progress from prototyping to global production scale, keeping an eye on speed to market and top-line revenue growth.

Requirements

• BS in Computer Science or related technical field
• 4+ years of hands-on industry experience in software development
• Excellent software development skills and fluency in at least one back-end programming language (preferably Java, C++, or Python)
• Proficiency in Javascript and Web fundamentals
• Experience in Cloud/Distributed development (e.g., AWS, GCE, GCP, BigTable, BigQuery etc.)
• Strong technical and problem-solving skills, the ability to understand and troubleshoot systems and application flows, dive deep into complex problems & find their root cause.
• Enjoy working with, supporting, and teaching customers.
• Comfortable communicating technical concepts to both technical and non-technical audiences.
• Fluent in English
• Strong ability to multitask and prioritize well in a fast-growing, dynamic work environment.

Nice To Haves

• Experience in the adtech, performance marketing, retail media, or machine learning space

Responsibilities

• Provide high-caliber premium implementation support to customers for our most technical Ads products
• Identify, evaluate, and prioritize initiatives to scale support for the Sales team, and collect/funnel technical voice of the market to Product
• Identify, design and build tools and technical processes to increase operational efficiency for Sales and Support as well as drive Product adoption in market.
• Develop points of view on technical market challenges and work with Product/Engineering to support their roadmap.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees