Customer Solution Ambassador

FirstBank • Mufreesboro, TN

6d

About The Position

Position Summary: The goal of the Customer Solution Ambassador it to solve customer requests and improve customer experience by providing “drum roll please” experience on every customer contact. The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication skills and strives to provide our customers resolution on first contact. Specific measures of success will include achieving individual key performance goal and Customer Satisfaction scores.

Requirements

• At least one year in customer service is required
• Strong computer skills required
• Ability to work Saturday and evening hours
• Call Center hours are Monday - Friday 7:00am - 6:00pm and Saturday 7:00am - 4:00pm

Nice To Haves

• Bilingual in Spanish is HIGHLY preferred
• Call Center experience is a plus
• Banking experience highly preferred

Responsibilities

• Communication Superstar
• Outside the box thinker
• Exceptionally strong problem-solving skills
• Proven success in a fast-paced support environment
• Willing and able to speak up when opportunity exists
• Able to provide customers with a personalized experience
• Able to work in a team-based environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees