Customer Service Ambassador
About The Position
What we're looking for: Responsible individual willing to advance in their career Self-starter who can handle challenges Professional individual who can communicate with team-members and clients What the role entails: Assisting customers who experience issues exiting parking facilities or using parking equipment. Troubleshooting payment errors, failed transactions, and kiosk or gate malfunctions. Providing guidance on parking systems, policies, and general inquiries. Coordinating with on-site staff or technical teams when issues require in-person support. Additional duties may be assigned as needed. These responsibilities are not limited to the above and may include additional tasks as needed.
Requirements
- Must Have: High School Diploma, Customer Service experience, Basic Computer Skills
- You are at least 18 years old.
- Work efficiently, effectively and accurately
- Demonstrated analytical and problem solving skills
- Excellent communication skills, ability to communicate with all levels one-on-one and in public group settings
- Strong attention to details and accuracy
- Must be well organized, a self-starter and able to work independently
- Ability to answer high volume calls in a professional manner
- Assist with other projects as needed
Nice To Haves
- Operations and administrative experience preferred
- Hands-on experience in operating MS Excel, Office & Outlook
Responsibilities
- Assisting customers who experience issues exiting parking facilities or using parking equipment.
- Troubleshooting payment errors, failed transactions, and kiosk or gate malfunctions.
- Providing guidance on parking systems, policies, and general inquiries.
- Coordinating with on-site staff or technical teams when issues require in-person support.
- Additional duties may be assigned as needed.
Benefits
- We promote from within - park your career here!
- Free Parking!
- Flexible scheduling; paid Holidays and Wellness.
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
- (FT Employees) Paid vacation and an extra day-off on your birthday!!
- (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
- The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday) Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.
- Wellness is provided according to city or state mandates
- Free parking while working at your assigned Propark location(s).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
