Customer Solution Design Advisor

Canon U.S.A., Inc. • Roseland, NJ

1d • Hybrid

About The Position

The Advisor, Customer Solution Design supports the development and delivery of customer-centric solutions throughout the sales lifecycle. This role focuses on coordinating solution design activities, supporting proposal and presentation development, and ensuring alignment with the organization's technical and operational capabilities.

Requirements

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience.
• Requires up to 25% travel (valid driver’s license and acceptable driving record necessary).
• Requires strong interpersonal and communications skills, and public speaking skills.
• Ability to conduct a comprehensive Total Cost of Ownership (TCO) analysis.
• Must be capable of reviewing current workflows and data to design an optimized solution that identifies specific opportunities for cost-savings and project compliance.
• Demonstrate the ability to develop financial proposals that detail all cost elements while maintaining transparency in calculations. This includes experience managing complex structures and merging customer documents with internal data.
• Responsible for analyzing internal P&L data and financial summaries to present and with the alignment corporate fiscal health.

Nice To Haves

• Customer Success experience preferred.
• Experience with Google Workspace, Microsoft 365, and Power BI is a plus.

Responsibilities

• Drives technical and operational solution design for each customer opportunity, leveraging SMEs to ensure functional viability.
• Monitors and documents key milestones and activities throughout the pre-sales lifecycle.
• Creates clear, compelling solution documentation and collaborate with sales to effectively present to stakeholders.
• Supports creation and management of customer references, case studies, and success stories.
• Captures customer feedback and insights to strengthen thought leadership and customer success programs.
• Aligns with Sales, Marketing, and Support teams to ensure consistency across customer-facing initiatives.
• Acts as a trusted advisor during sales cycles, supporting discovery, workshops, and proposals to align solutions with customer expectations.
• Maintain working knowledge of Canon’s services, solutions, and product offerings.
• Works with leadership in support of broader strategic initiatives and goals.
• Enhances solution design standards and stays informed on emerging technologies and trends.
• Delivers solution training and mentors internal teams in areas of expertise.

Benefits

• competitive compensation
• medical
• dental
• vision
• 401(k) Savings Plan
• discretionary profit sharing
• discretionary success sharing
• educational assistance
• recognition programs
• vacation
• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees