Customer Solution Architect

Picus

20h • Remote

About The Position

Picus Security is seeking a seasoned, hardworking, and overachieving Customer Solution Architect (CSA) with proven experience and a passion for executing value-driven security solutions. This role is pivotal in a fast-growing cybersecurity company, focusing on influencing global adoption of the award-winning Picus Security Validation Platform. The CSA will be responsible for onboarding new customers, expanding platform capabilities, and retaining the Enterprise customer base. This position requires an industry subject matter expert with business acumen, who is a results-driven person with an entrepreneurial mindset, takes initiative, and thrives in a dynamic environment. The role aligns with the Regional Sales VP, Technical Director, Product Management, and supports roles in Channel, Marketing, and Customer Success. The CSA will work within the Customer Value Office and collaborate within the Sales organization to define solutions for Enterprise Customers, while aligning with Partners to accelerate revenue and strategic growth initiatives. This position requires a seasoned Customer Success profile with a proven track record of revenue growth and team collaboration.

Requirements

• BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems.
• At least five years of experience working within a Sales Engineering or Customer Success role.
• Demonstrated success building executive relationships and driving strategic account planning.
• Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation.
• Understand the architecture/design of solutions built on-prem and cloud.
• Experience managing complex customer lifecycles from onboarding through renewal and expansion.
• Demonstrated ability to be consultative, proactive, and outcome-focused.

Responsibilities

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews.
• Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities.
• Lead customer advocacy initiatives including case studies, reference calls, and participation in customer advisory boards.
• Represent Picus customer success stories and best practices at events, panels, and webinars.
• Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations.
• Provide customer-driven feedback on product enhancements and feature requests.
• Willing to travel within the US for on-site customer meetings, training sessions, and key industry events.

Benefits

• Unlimited opportunity for responsibility and career development
• Global exposure and experience
• Part of a global remote team

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree