Customer Solution Architect - EMEA

Tyk Technologies

2d • Remote

About The Position

Tyk is a growing company that provides an API Management platform to help organizations connect their systems and services. The platform is used across various industries like retail, finance, telecoms, healthcare, and media. Tyk was founded in 2015 and has offices in London (UK and Ontario), Atlanta, and Singapore. They have thousands of users globally, including major brands. Tyk's mission is to connect every system in the world, starting with their API Management platform. They emphasize total flexibility, default remote work, and radical responsibility, offering unlimited paid holidays and remote working from anywhere in the world. This approach is intended to allow employees to achieve their best results and build the best possible team, without barriers of location or working hours. The Customer Solution Architect role is crucial for customer success post-sale, ensuring customers onboard successfully, deploy Tyk effectively, and realize long-term value from the platform. This is a hands-on, customer-facing role where the architect acts as the technical owner of customer success, building trusted relationships with customer engineering teams and proactively identifying ways to improve adoption, architecture, and long-term outcomes. The company values clear ownership, strong handoffs, judgment, and initiative over rigid role boundaries, encouraging employees to step in when it improves customer outcomes or unblocks progress.

Requirements

• Strong hands-on experience with APIs, distributed systems, and cloud-native architectures
• Experience working directly with technical stakeholders, including engineers and architects
• Ability to explain complex technical concepts clearly and pragmatically
• Confident leading technical discussions, onboarding engagements, and architecture reviews
• Strong troubleshooting and problem-solving skills in production environments
• High ownership mindset with strong judgement and initiative
• Comfortable working in fast-moving, collaborative environments focused on impact over bureaucracy
• Willingness to travel when required

Responsibilities

• Own the technical onboarding journey from post-sale through to production readiness
• Act as a trusted technical advisor to customer engineering teams
• Guide customers on architecture, best practices, and long-term platform adoption
• Troubleshoot technical and production challenges alongside customers
• Deliver workshops, enablement sessions, and technical guidance
• Identify adoption risks and proactively drive successful outcomes
• Partner closely with Account Managers to support strategic accounts and expansion opportunities
• Collaborate across Presales, Support, Product, and Engineering to improve the customer experience

Benefits

• Unlimited paid holidays
• Total flexibility in hours
• Employee share scheme
• Generous maternity and paternity leave
• Volunteering Days
• Company retreats
• Employee Wellbeing platform

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed