Customer Solution Adoption Expert - Product Success Team

SAP • Montreal, QC

80d • $140,400 - $322,500 • Hybrid

About The Position

We are looking for an SAP Solution Architect to join our team of experienced Solution Architects at Product Success, focused primarily on customers running the SAP CX Solutions. You will work closely with customers, system integrators, SAP Customer Success, Product Managers, Engineers and Support organizations. The SAP engineering team has established and is expanding the Product Success team to support the modern cloud. Product Success serves as a link between our Engineering team and our strategic customers and partners. We provide guidance for complex deployments involving customers, partners, product teams, and internal field teams. Our role is to guide the deployment of solutions conceptualized by the implementations team to ensure optimal operations for leading organizations worldwide and contributing to the success of our customers and products. Product Success is composed of experienced Solutions Architects who possess extensive knowledge of SAP's comprehensive solutions and have significant experience in implementing complex projects at helping define visions, processes, data, and all focused on our customer enabling them to be able to run successful organizations. You join this team to make a meaningful impact, positively influence esteemed organizations, and drive innovation.

Requirements

• University degree in computer science, business information technology, logistics, mathematics, engineering or equivalent.
• Minimum of 8-10 years of experience as a solution architect, consultant, developer, product expert, etc.
• Advanced understanding of any of the existing SAP solutions (e.g. ERP, S/4 HANA, CX, Business Netowrks, etc
• Deep product knowledge and expertise in one or more SAP CX sub-solutions
• A strong technical background (e.g., experienced in reviewing configuration, testing, issue replication, troubleshooting). You are not afraid of getting into a technical discussion with our developers or product owners.
• Experience in technical integration to SAP Product Portfolio, general middleware concepts, and REST APIs.
• Demonstrated executive presence and experience presenting to executive audiences as part of a broader practical experience working directly with large enterprise customers, SAP implementation projects, service deliveries and/or project management.
• Experience working well in a team-based environment, including strong collaboration with co-workers and a deep appreciation of the importance of communication and feedback.
• Ability to work under pressure, in critical situations and under tight deadlines while bringing strong interpersonal communication and facilitation skills.
• Ability to take ownership of requests, to drill down into technical issues, troubleshoot and solve complex and detailed problems.
• Ability to deliver clear, concise presentations and present complex information in a clear and precise manner.
• Willingness and ability to travel to customers.
• Fluent English.

Nice To Haves

• TOGAF certification is highly preferred.

Responsibilities

• Define visions and processes at selecting the right tools and technologies, of this having our customer at the center and with a suite and AI first mindset.
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
• Design end-to-end architecture for business applications adoption.
• Evaluate current solutions and identify areas for improvement or modernization.
• Ensure solutions are aligned with enterprise architecture standards and best practices.
• Provide technical leadership and guidance to implementation teams.
• Create architectural documentation including diagrams, data flows, and integration points.
• Support project planning, estimation, and risk management activities.
• Ensure compliance with security, data privacy, and regulatory requirements.
• Stay current with emerging technologies and trends in business applications.
• Drive adoption of our solution portfolio.
• Manage critical situations and collaborate with stakeholders strategically to mitigate situations that impact the success of our customers.
• Stay informed about our latest solution developments by understanding our roadmaps and gaining detailed knowledge of new capabilities and help to maintain a product backlog that represent the most customer needs.
• Create best practices for sharing knowledge with system integrators to enable scalability.

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
• A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior