Becoming a Customer Shopping Experience - Growth Segments, Senior Associate

JPMorgan Chase & Co.•New York, NY

9d•$90,250 - $145,000

About The Position

Step into the role of Sr. Associate, Shopping Experience & Product, where your expertise will drive initiatives supporting growth segments from strategy through delivery. As a Senior Associate in the Growth Segments team, you will promote incremental customer growth through innovative deposit account shopping and account opening experiences. You will support the development and execution of omni-channel campaigns and product enhancements tailored to growth segments, ensuring relevant and personalized customer experiences.

Requirements

Bachelor’s degree in Marketing, Business, Analytics, Finance, or related field
3+ years of experience in digital marketing, product management, or customer acquisition roles
Demonstrated experience managing and executing marketing campaigns
Strong analytical and problem-solving skills; comfortable working with data to drive decisions
Ability to manage multiple projects simultaneously and deliver results within tight deadlines
Proven track record of collaborating across cross-functional teams (marketing, product, analytics, technology)
Experience with campaign performance measurement and optimization
Excellent written and verbal communication skills, including presentation abilities
Highly proficient in Microsoft Excel and PowerPoint
Comfortable adapting to changing priorities and fast-paced environments
Highly proficient in PowerPoint

Nice To Haves

Is a collaborative team player who builds strong partnerships across functions and highly organized, detail-oriented, and able to juggle multiple initiatives at once
Is curious and proactive, always seeking to understand customer needs and market trends
Is data-driven and analytical, but also creative in developing solutions and campaigns and is passionate about driving measurable business results and customer growth
Embraces change and thrives in dynamic, evolving environments
Is comfortable with ambiguity and takes initiative to move projects forward
Has a customer-first mindset, with a focus on delivering relevant and personalized experiences for Starter and Affluent segments
Communicates clearly and effectively, tailoring messages for different audiences and is eager to learn, test, and optimize—constantly looking for ways to improve processes and outcomes

Responsibilities

Support the development and execution of omni-channel campaigns and product enhancements tailored to growth segments, ensuring relevant and personalized customer experiences.
Collaborate closely with cross-functional teams to deliver impactful solutions, from strategy through implementation, with an emphasis on operational excellence and measurable results.
Analyze data and customer insights to identify opportunities, optimize performance, and drive continuous improvement across digital shopping journeys.
Manage multiple initiatives simultaneously, prioritizing delivery and execution to scale online account volume and support organic growth.