Customer Services Support Operator

Siemens Healthineers

3d•$41,460 - $57,002•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Join our team now at Siemens Healthineers as a Customer Care Team Specialist – Scheduling. A Customer Care Specialist is in the Customer Service Support job family and is responsible for the following: Communication with and support of our external and internal customers - PETNET (Sales and Pharmacies). Coordinate with operations and sales personnel to drive quick order scheduling and order administration processes. Demonstrate strong communication skills and ‘soft’ customer communication attributes to maintain high level of customer satisfaction. Ability to quickly learn, understand and implement changes to key process workflows. Acquire and maintain customer data in all appropriate databases on an ongoing basis. Ability to successfully complete Product Knowledge Assessments for all products and/or services supported by the Customer Care Team. In-depth knowledge of MI PET Source tools and applications. Ability to train customers on specific applications to support online tools and products. Ongoing customer support and communication including, but not limited to phone, computer and web-based applications support. Communicate new features and benefits to both internal and external customers. Initiate frequent and regular contact with new customers to ensure smooth transition. Responds to complex inquiries and/or requests regarding PETNET’s products and/or services. Documents processes and procedures as required, this may include both internal and external documentation. Completes investigations and resolves complex problems, documenting in appropriate systems. May include working with Sales, Operations, Accounting, IT and other team members and/or management to resolve. Works independently, applying documented rules, and best practices, and/or instruction. Sets and maintains high standards for work quality and for accomplishments. Demonstrates good work habits in the areas of time management, absenteeism and tardiness. Efficiently utilizes various software and databases to document customer contacts, requests, gather input and maintain customer information. Tools include, but are not limited to PRS, CRM, Excel, Power Point, and Word. Other duties as assigned.

Requirements

In-depth knowledge of MI PET Source tools and applications.
Ability to train customers on specific applications to support online tools and products.
Ongoing customer support and communication including, but not limited to phone, computer and web-based applications support.
Communicate new features and benefits to both internal and external customers.
Initiate frequent and regular contact with new customers to ensure smooth transition.
Responds to complex inquiries and/or requests regarding PETNET’s products and/or services.
Documents processes and procedures as required, this may include both internal and external documentation.
Completes investigations and resolves complex problems, documenting in appropriate systems.
May include working with Sales, Operations, Accounting, IT and other team members and/or management to resolve.
Works independently, applying documented rules, and best practices, and/or instruction.
Sets and maintains high standards for work quality and for accomplishments.
Demonstrates good work habits in the areas of time management, absenteeism and tardiness.
Efficiently utilizes various software and databases to document customer contacts, requests, gather input and maintain customer information.
Tools include, but are not limited to PRS, CRM, Excel, Power Point, and Word.

Nice To Haves

Ability to quickly learn, understand and implement changes to key process workflows.
Acquire and maintain customer data in all appropriate databases on an ongoing basis.
Ability to successfully complete Product Knowledge Assessments for all products and/or services supported by the Customer Care Team.

Responsibilities

Communication with and support of our external and internal customers - PETNET (Sales and Pharmacies).
Coordinate with operations and sales personnel to drive quick order scheduling and order administration processes.
Demonstrate strong communication skills and ‘soft’ customer communication attributes to maintain high level of customer satisfaction.
Ability to quickly learn, understand and implement changes to key process workflows.
Acquire and maintain customer data in all appropriate databases on an ongoing basis.
Ability to successfully complete Product Knowledge Assessments for all products and/or services supported by the Customer Care Team.
In-depth knowledge of MI PET Source tools and applications.
Ability to train customers on specific applications to support online tools and products.
Ongoing customer support and communication including, but not limited to phone, computer and web-based applications support.
Communicate new features and benefits to both internal and external customers.
Initiate frequent and regular contact with new customers to ensure smooth transition.
Responds to complex inquiries and/or requests regarding PETNET’s products and/or services.
Documents processes and procedures as required, this may include both internal and external documentation.
Completes investigations and resolves complex problems, documenting in appropriate systems.
May include working with Sales, Operations, Accounting, IT and other team members and/or management to resolve.
Works independently, applying documented rules, and best practices, and/or instruction.
Sets and maintains high standards for work quality and for accomplishments.
Demonstrates good work habits in the areas of time management, absenteeism and tardiness.
Efficiently utilizes various software and databases to document customer contacts, requests, gather input and maintain customer information.
Other duties as assigned.