Customer Services Representative

Maine Public Employees•Augusta, ME

5d•$0 - $21•Hybrid

About The Position

Maine Public Employees Retirement System (MainePERS) seeks a friendly, energetic, and organized person to join our Member Services Representative team. Be part of a supportive, mission-driven team helping our members navigate important milestones in their employment and, retirement journey. If you're detail-oriented, able to multi-task, and enjoy helping people understand complex information, this role offers meaningful work with real impact.

Requirements

A high school diploma or equivalent
1 to 2 years of demonstrated; successful customer service experience by phone and/or in person
Notary Public or ability and willingness to obtain Notary Public capabilities

Nice To Haves

Customer-service mindset with patience and professionalism
Strong attention to detail and organization skills
Ability to multi-task and redirect focus with frequent phone interruptions
Ability to explain complex information clearly and professionally
Comfort working with documentation, records, and data entry
Ability to follow detailed procedures while multitasking
Associates Degree or 4 years of responsible, self-directed work experience in an office environment with customer service focus with call center experience preferred!

Responsibilities

High quality and high-volume customer service - assisting our members over the phone and in person at various stages of their membership.
Receive and review paperwork to ensure thorough and accurate completion
Process changes
Retrieving account information for members and explaining the information to them