Customer Services Representative II

Shapco Inc•Conroe, TX

4d•$23 - $27

About The Position

The Customer Service Representative II supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately. This role requires maintaining active communications with customers and co-workers regarding sales opportunities and status reports, documenting communications within CRM, and ensuring project quotes or proposals are processed accurately and meet customer specifications. The representative will also verify that customer-approved quotes are signed and accompanied by company terms and conditions, and ensure orders are processed timely and accurately within the ERP system. A key aspect of the role involves understanding fabricated ductile iron and pump product components, coatings, specifications, and industry standards.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Minimum 2 years of sales experience and willingness to learn and receive instruction.
Minimum Associate’s degree, Bachelor’s degree preferred.

Nice To Haves

Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
Familiarity with ERP Software.
Strong customer service skills.
Strong communication skills with internal/external customers.
Strong attention to detail.
Strong problem-solving skills.
Strong organizational skills.
Punctual, reliable, and cooperative with others.

Responsibilities

Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
Verify customer-approved quotes are signed are accompanied with company terms and conditions.
Verify orders are processed timely and accurately within the ERP system.
Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.