Customer Services Professional

Ampcus Inc. • Cary, NC

2h • Onsite

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. This role deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g. Service offering / portfolio innovation). The professional will maintain a close interaction with various management functions and support acquisition activities with detailed technical knowhow on complex issues. They will adhere to and enforce the organization's internal processes and rules as well as public standards and regulations. This role requires professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations. The professional needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.

Requirements

• 2+ years or Master Entry experience
• Good knowledge in a technical field or business method including the basic theoretical background.
• Develops basic business understanding.
• Contributes to team effort, awareness of expected value add.
• May improve processes, business methods or technical components.

Responsibilities

• Deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g. Service offering / portfolio innovation).
• Maintains a close interaction with various management functions.
• Supports acquisition activities with detailed technical knowhow on complex issues.
• Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations.
• Solves assigned, non-routine tasks, contributes to projects or assignments, or supports development of guidelines, methods, tools or business processes.
• Contributes to and delivers business processes or detailed technology solutions, in a self-managed and target oriented manner, and thus contributes to team results.
• Analyzes, develops, tests or implements processes, technologies and systems in their specific field of expertise, from first principles.
• Provides functional advice to and integrates services of operational staff or semi-professional colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level