Customer Services Intern
About The Position
We’re looking for a Customer Services Intern to join our team in West Henrietta, NY. Who we are: Safran Electronics & Defense is an international company with 10,000 employees, built on proven expertise in technologies that underpin sovereignty. By combining human and artificial intelligence, we develop the products and services that empower aerospace and defense players to observe, decide and guide, all over the world. Safran Electronics & Defense also supports fellow Safran companies by sharing its state-of-the-art electronics skills and expertise. Within Safran Electronics & Defense, our Timing & Synchronization division is the leader in R-PNT (Resilient Positioning, Navigation & Timing) solutions. We supply military and commercial industries worldwide with accurate timing technologies and equipment (Time Servers, Inertial Navigation System), as well as ultra-precise timing and frequency distribution for applications requiring a high degree of reliability and accuracy across IP time distribution standards. In this way, we contribute to the performance of critical operations support. Whenever accuracy, safety, security and reliability are critical, the solutions of Safran Electronics & Defense leads the way. The Position: We are seeking a detail-oriented and motivated Customer Services Intern to join our team within a fast-paced, high-tech environment. This internship is designed for business students interested in gaining hands-on experience in customer operations, financial processes, and service delivery. The intern will support key customer service functions, including quote generation, service contract creation, and invoicing, while collaborating cross-functionally with sales, finance, and operations teams.
Requirements
- Currently pursuing a Bachelor’s degree in Business Administration, Finance, Management, or a related field
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Excel and general office tools
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and meet deadlines
- Interest in technology and business operations
Nice To Haves
- Familiarity with CRM or ERP systems (e.g., Salesforce, SAP, Oracle)
- Prior internship or coursework related to business operations, finance, or customer service
Responsibilities
- Assist in preparing and processing customer quotes for products and services
- Support the review, and maintenance of service renewal contracts
- Generate and track customer invoices, ensuring accuracy and timeliness
- Maintain and update customer records in internal systems (e.g., CRM/ERP)
- Collaborate with internal teams to ensure smooth order-to-cash processes
- Respond to internal and external inquiries related to billing and contracts
- Identify opportunities to improve workflow efficiency and data accuracy
Benefits
- Hands-on experience in a high-tech business environment
- Exposure to real-world customer service and financial operations processes
- Opportunity to work cross-functionally with multiple departments
- Mentorship and professional development opportunities
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What This Job Offers
Career Level
Intern
