Customer Services Intern

Safran • West Henrietta, NY

13h • Onsite

About The Position

We are seeking a detail-oriented and motivated Customer Services Intern to join our team within a fast-paced, high-tech environment. This internship is designed for business students interested in gaining hands-on experience in customer operations, financial processes, and service delivery. The intern will support key customer service functions, including quote generation, service contract creation, and invoicing, while collaborating cross-functionally with sales, finance, and operations teams.

Requirements

• Currently pursuing a Bachelor’s degree in Business Administration, Finance, Management, or a related field
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Excel and general office tools
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines
• Interest in technology and business operations

Nice To Haves

• Familiarity with CRM or ERP systems (e.g., Salesforce, SAP, Oracle)
• Prior internship or coursework related to business operations, finance, or customer service

Responsibilities

• Assist in preparing and processing customer quotes for products and services
• Support the review, and maintenance of service renewal contracts
• Generate and track customer invoices, ensuring accuracy and timeliness
• Maintain and update customer records in internal systems (e.g., CRM/ERP)
• Collaborate with internal teams to ensure smooth order-to-cash processes
• Respond to internal and external inquiries related to billing and contracts
• Identify opportunities to improve workflow efficiency and data accuracy

Benefits

• Hands-on experience in a high-tech business environment
• Exposure to real-world customer service and financial operations processes
• Opportunity to work cross-functionally with multiple departments
• Mentorship and professional development opportunities

What This Job Offers

• Career Level: Intern