PT Seasonal Customer Service

Michaels • Houston, TX

2d • Onsite

About The Position

Store associates are responsible for delivering friendly customer service, helping customers shop the store, and finding what they’re looking for. They ensure all customers receive a fast and friendly checkout experience. Associates complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises. Associates are cross-trained in Custom Framing selling and production. Other duties as assigned.

Requirements

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Nice To Haves

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical coverage
• Dental coverage
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Access to partner discount programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED