Customer Service-Swing Shift

Buchanan Hauling and Rigging Inc.•Fort Wayne, IN

3d•Onsite

About The Position

At Buchanan Hauling & Rigging, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability, and more. If you’re looking for a great career with a dynamic company, join us at Buchanan. Be part of something big.

Requirements

Customer service skills
Communication skills (phone, email, text)
Ability to relay information and documentation
Ability to update ETAs
Ability to make daily calls
Ability to request POD and Invoice
Problem-solving and conflict resolution skills
Ability to assist others

Nice To Haves

Experience in logistics or transportation
Experience with dispatchers and drivers
Experience with account managers

Responsibilities

Follow designated loads from start to finish. Including phone calls, e-mails, texts, and any other means to get information from Dispatchers and/or Drivers
Relay information to Account Managers along with documentation of loads
Update ETA’s for arrival and departure as updated from the carrier
Make daily Transit calls
Request of POD and Invoice upon delivery of a load
Problem-solving and conflict resolution should the issue arise
Assistance to other Logistics Coordinators and Logistics supervisors as necessary