Customer Service

Wilmar LLC•Village of Deposit, NY

3h•$21 - $35

About The Position

This position provides a blend of customer service, financial support, reporting, and data analysis responsibilities. The role is responsible for maintaining customer accounts, analyzing deductions and disputes, preparing reports, supporting financial processes, and delivering insights that help drive business decisions.

Requirements

Working knowledge and market positioning of EZRED branded products
Ability to build strong customer and staff relations with integrity, care and compassion
Excellent listening, verbal and written communication skills
Proficient computer skills in Excel, Word, and Outlook
Self-motivated and the ability to work in a team environment
Solution based mindset for any adverse situation, roadblocks and/or potential opportunity for innovation in services and/or products
High school diploma or GED
Ability to respond to common directions.
Ability to read, write and speak English.
Ability to effectively present information.
Adhere to Company Policy and Procedures
Perform duties as workload necessitates
Maintain a positive and respectful attitude
Communicate regularly with supervisor about Department issues
Demonstrate flexible and efficient time management and ability to prioritize workload
Consistently report to work on time prepared to perform duties of position

Responsibilities

Manage customer accounts and serve as a primary point of contact for account-related inquiries and issue resolution.
Analyze customer deductions, disputes, and account activity to ensure accuracy and timely resolution.
Prepare, maintain, and distribute financial, operational, and customer-related reports.
Research and reconcile discrepancies across customer accounts, transactions, and supporting documentation.
Partner with Sales, Operations, and Finance to resolve issues and support business objectives.
Maintain accurate records and data within company systems and reporting tools.
Identify process improvement opportunities and support continuous improvement initiatives.
Assist with month-end activities, audits, and other financial or administrative projects as assigned.
Analyze data and trends to provide actionable business insights and recommendations.
Perform other duties and special projects as assigned.
Other duties/projects as assigned