Customer Service

Hy-Vee, Inc.•Peoria, IL

1d•$15 - $19•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role is responsible for processing various customer transactions including mail, Western Union orders, utility bills, cashing checks, selling money orders, and collecting dry cleaning orders. The primary focus is on maintaining a positive company image by providing courteous, friendly, and efficient customer service.

Requirements

Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
High school or equivalent experience.
Over six months up to one year of similar or related work experience.
Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.
Must have daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.
Employment is contingent upon the successful completion of a pre employment drug screen.

Nice To Haves

Night & Weekend Shifts Required

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
Smiles and greets customers in a friendly manner.
Learns customers’ names and addresses them by name whenever possible.
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, and noting customer suggestions.
Answers the telephone promptly and provides friendly, helpful service.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
Processes Western Union orders.
Sells money orders, cashes payroll, personal, ADC, and social security checks.
Sells hunting and fishing licenses.
Breaks down and puts money in utility drawers.
Signs on postal department, breaks down, and turns off postal register.
Processes paid outs.
Sends faxes for customers.
Counts the days’ coupons.
Processes refunds for customers and department approved refunds.
Answers the telephone for the store using appropriate telephone techniques.
Utilizes the intercom system for paging, etc. using appropriate procedures.
Removes trash in a timely manner.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Signs on and off lottery machines.
Assists customers with dry cleaning where applicable.
Assists customers at the registers where necessary.
Sells and redeems lottery tickets.
Processes bottle refunds.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.