Spanish Speaking Customer Service

Nissi Group, Inc. • Forestville, MD

1d • Onsite

About The Position

Customer service agents manage customer calls using multiline telephone systems. They use computerized scheduling systems to investigate, resolve, document, and promptly respond to complex customer complaints and questions. The customer service team partners with dispatch to identify problems with service and communicate changes to customers. They also provide critical administrative support to multiple departments.

Requirements

• High school diploma or equivalent
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to read, understand, interpret, and explain transit system operation rules, regulations, policies, phases and routes
• Basic math, writing, and computer skills
• Ability to communicate via telephone with clear speech, pleasant tone, and proper ettique

Nice To Haves

• 1+ year(s) of customer service experience preferred

Responsibilities

• Handle customer inquiries and complaints
• Provide service and transfer information to help customers plan trips
• Identify schedule conflicts impacting on-time performance
• Maintain an accurate call log
• Clearly and accurately document issues
• Maintain a clean and well-organized work area

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED