Customer Service - Mesa

Pella Windows & Doors•Mesa, AZ

8d•Onsite

About The Position

This role contributes to Avanti's objectives by demonstrating proficiency in assigned projects and responsibilities, ensuring professional completion. The position involves taking ownership of customer/homeowner requests, resolving issues promptly by managing expectations and scheduling service. A key aspect is maintaining excellent service standards, responding efficiently to inquiries, and fostering high customer satisfaction through sustainable relationship building. The role requires handling customer complaints, providing timely solutions, and ensuring resolution through follow-up. Responsibilities include creating service tickets, documenting customer activities, and communicating daily scheduling updates. There is an expectation to propose improved solutions for efficiency and to cross-train in other departments for continuous growth. Additional duties may be assigned by leadership or outlined in the customer service playbook.

Requirements

Punctual and reliable; be at work on time every day and the ability to work in a team environment.
Strong phone contact handling skills and active listening
Problem solving skills required, willingness to learn.
Microsoft Programs experience – Outlook, MS Teams, and MS Excel
Consistency complete day to day tasks of a customer service representative per standard work routine.

Nice To Haves

Construction and Window knowledge preferred.
Bilingual Spanish/English a plus
Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti.

Responsibilities

Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner.
Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service.
Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Creating customer service tickets for required service and parts.
Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems.
Proper documentation of customer activities, progress, and service issues.
Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.
Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth.
All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership.