Customer Service
About The Position
Rocky Mountain is hiring new Team Members to join our Call Center Department as a CSR. For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for powersport enthusiasts, having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor; they are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industry's leading resources for instruction and demonstration. In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. The company offers a fast-paced, exciting, fun, and rewarding environment and is comprised of powersports enthusiasts. They are looking for dynamic and dependable individuals who want to share their passion and experience.
Requirements
- Familiarity and understanding of the practices, procedures, and applications for Customer Service and/or environments.
- Possess the experience and/or ability to accommodate and develop solutions to address changing responsibilities and evolving business needs.
- Ability to clearly and effectively communicate and articulate thoughts and points.
- Possess functional knowledge and capability with Microsoft Office: Outlook, Excel, and Word.
- Strong interpersonal, communication, and collaborative skills.
- Strong analytical, organizational, project management and time management skills.
- Possess attention to detail and the ability to effectively multi-task in a deadline driven environment.
- Ability to represent Rocky Mountain in a professional manner always to ensure Company policies and procedures as well as compliance to all applicable laws and applications.
- Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications.
- Must be able to work scheduled hours.
- Be a collaborative team player who is willing to work with others and independently.
- Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability.
Nice To Haves
- Bilingual Spanish/English
Responsibilities
- Participates in using available sources to research required information.
- Provides support to customers with product and service information.
- Coordinates and processes customers' orders.
- Will document call information according to standard operating procedures.
- Will resolve or report any issues.
- Maintain and comply to PCI DSS requirements.
- Will identify and escalate priority issues and route calls to appropriate resource.
- Provide services and objectives to ensure Rocky Mountain's quality of services.
- Perform other duties as necessary and required.
- Work collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect.
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive compensation with regular bonuses
- Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
- Delicious onsite cafeterias with discounted meals
- Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
- 401K with company match
- PTO and holiday pay
- Wellness programs and discounted local gym membership
- Powersport and wellness race/participation reimbursements
- Generous employee discount on thousands of products
- Career advancement, professional development, and opportunities to grow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
